FAQs

How long does it take?

Standard commissions are delivered in approximately two weeks. Priority commissions take approximately 11 days and cost an additional £45 for one pet, £55 for two pets and £65 for three pets. Please bear in mind priority commissions are subject to availability and if you have a specific deadline please get in touch before placing your order.

What photo should I send?

A good reference photo is clear, well-lit and detailed. Please refer to The Perfect Reference Photo for more information.

Can you combine photos?

I can use elements of 2-3 favourite photos. Please make sure get in touch to specify your favourite elements of each image.

What if my pet has passed away?

Firstly, I am so sorry for your loss, they are little lights in our lives that burn the brightest but sadly not nearly long enough. Secondly, memorial portraits are welcome. Please let me know so that I can communicate with you appropriately.

How long does it take?

Standard commissions take approximately two weeks.

Priority commissions take approximately 11 days for an additional cost and are subject to availability. Please get in touch before ordering if you have a specific deadline.

Can I print it myself?

I do not recommend it. Professional printing is required to do the portrait justice in order to capture the highly-detailed artwork and vibrancy of colour. You can however request a digital file for personal use only, please refer to our T&Cs.

Do you ship internationally?

Yes, for an additional charge and the understanding that the delivery timeframe is subject to change.

Is it hand drawn?

Yes every portrait is individually illustrated by hand with patience, care and attention to detail.

What background options are there?

Typically, I the artist create a complementary background. If you have a background in mind please make sure to specify in your order form under custom requests and be aware that additional fees may apply depending on the complexity of the request.

What size are the portraits when printed? 

You may select A5, A4 or custom which you must specify in your order form under custom requests. Please note that custom sizes are likely to incur and additional charge.

Do you do refunds

No, each portrait is a unique piece of artwork created specifically for you with care and attention. The artist pours hours of drawing into every piece (typically a minimum of 8 hours).

I have a custom request

Please state your request clearly in your order form under custom requests. Additional fees are likely to apply depending on the complexity of the request.

Will my portrait be online?

All portraits will be displayed in our online gallery. Unless specifically requested otherwise in your order form under custom requests all artwork will be used for promotional purposes Tooting Snoots on social media.

Why Tooting Snoots and not a cheaper alternative?

Every portrait is individually illustrated by hand with patience, care and attention to detail. When you commission a portrait with Tooting Snoots a professional artist spends a minimum of 8 hours creating a unique piece of art for you from scratch. You're not buying a template or filtered image—you're investing in a piece of custom artwork. No unethical AI practices or filters are used. No one has my consent to use my artwork to train AI or to create images via an AI tool.

Love from the family behind Tooting Snoots